Required Documents and Forms

Guardians must sign and submit the following documents in the presence of a Reliable Stocks representative:

• Application form
• Equity application form
• Submitting DDPI is optional. Clients who have opened accounts online can use the CDSL TPIN to authorise the debit of securities.
• KYC application form for both the client and the guardian
• Vernacular risk disclosure document (RDD)

Supporting Documents

• Disability certificate from the Department of Empowerment of Persons with Disabilities showing the percentage of disability
• Notarised and self-attested copy of the certificate of guardianship
• Passport-size photographs of the client and the guardian to affix and sign across on the applications
• Self-attested PAN copies of the client and guardian with the signature under Applicant signature
• Self-attested address proofs of the client and guardian (e.g. masked Aadhaar).
• A bank account proof in the clients name (e.g. cancelled cheque).

Instructions for Filling Forms

• Obtain notary or doctors attestation on the top right-hand corner of the Reliable Stocks logo on the KYC page, and on the PAN and address proof
• Fill in all details, including witness details, on the declaration form
• Ensure the guardian signs the Risk Disclosure Document (RDD) and includes the name and signature of the witness
• Explain the implications of the RDD in vernacular language and ensure the RDD is signed in the clients vernacular language

How to Schedule a Representative Visit

Create a ticket from the registered email ID to schedule a visit from a Reliable Stocks representative. Reliable Stocks does not charge any fees for the representative to visit the residence.

The account will be opened within 72 working hours once Reliable Stocks receives the completed forms at the head office.

Reliable Account Opening Time & Status

Reliable Stocks takes 2 to 3 days to open an account once they receive the offline account opening application.

The applicant receives a confirmation email once the account is opened. These emails are followed up by the credentials to log in to the trading application.

If you do not receive a welcome email after 2 days, please give a call to Reliable support team and they can tell you the status of account opening.

Reliable Account Closure

The Reliable Trading and Demat account gets deactivated if they remain inactive for a period of 6 months. This dormant trading account can be activated by contacting Reliable.

The only way to close the account with Reliable is to submit an application for Account Closure. Accounts cannot be closed online or by contacting customer support.

The application form can be downloaded from Reliable website Downloads & Resources section. Customer can fill the form, sign it and courier it to the Chennai office.

• Clear all dues before closing.
• Transfer all your securities to your other demat account.
• Reliable do not charge anything for account closure.

Filing a Complaint

A complaint can be raised by creating a ticket on Reliable Stocks support portal:

1. Go to www.reliablestocks.net/support >> Support Portal
2. Enter your Mobile no and fill up the captcha, then submit.
3. Click create ticket and fill up required details.
4. Enter the query details under Describe your issue in detail.
5. Click on Choose file if a file is to be attached.

Voice Helpline: +91 9840940427 | +044 - 42031952

Track Complaints or Tickets

1. Visit reliablestocks.net/support
2. Log in with the client credentials, then submit.
3. Click on the ticket that needs to be tracked.

To reopen a ticket:

1. Click on the ticket that is to be reopened.
2. Click on Reopen Ticket.
3. Enter the response.
4. Click on Reply.